Exchange is available for all our customers and applies to all eligible products displayed on our store, subject to the terms and conditions stated on this page.

All products available on our store are eligible for exchange according to our exchange policy, provided that the product is in its original condition at the time of purchase, unused, and in its original packaging.

Please note that exchanges are subject to additional shipping and/or exchange fees. The customer is responsible for the cost of returning the original item and delivering the replacement item, unless the product received is defective, damaged, or incorrect due to an error on our side.

We do not offer cash refunds or refunds to the original payment method. Products may only be exchanged in accordance with the terms of this policy.

To request an exchange, please send a message via WhatsApp to the number listed on the shipping invoice, or contact us through the Contact Us page on our website.

Please take clear photos of the product and send them along with your city, address, and order number so that we can review your request and arrange an exchange where applicable.

If the product received is defective, damaged, or completely different from the product description or the item ordered, please contact us as soon as possible so that we can arrange a replacement in accordance with our policy.

We are not responsible for any expectations regarding product use, features, size, color, or specifications that were not explicitly mentioned on the relevant product page on our website.

Please note that all sales are final in terms of refunds. No refunds will be issued after an order has been completed.

To opt out of the "sale" or "sharing" of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.