Exchange and return are guaranteed rights for all our customers and apply to all products displayed on our store.

All products available on our store are eligible for exchange and return according to the terms and conditions stated on this page.

You may return or exchange a product provided that it is in its original condition at the time of purchase and in its original packaging.

Exchange or return requests will be approved within 3 business days.

Once the exchange or return request is approved, our representative will reach the customer within 3–5 business days.

To request an exchange or return, please send a message via WhatsApp to the number listed on the shipping invoice, or contact us through the Contact Us page on our website.

Please take clear photos of the product and send them along with your city, address, and order number so it can be replaced with another product in case it is defective, damaged, or does not match the agreed specifications.

A full refund will be issued if the product received is completely different from the product description on our website.

We are not responsible for any expectations regarding product use that were not mentioned on the product page on our website.